Introducing TIDALBAY Coach: Real-Time Security Guidance

Today, we're excited to announce TIDALBAY Coach—a new capability that transforms how organizations deliver security guidance to employees.

The Problem with Traditional Security Training

Security training has a timing problem. Employees receive annual training modules that cover dozens of scenarios they may never encounter. Then, weeks or months later, they face a real security decision with no guidance in the moment.

By the time a suspicious email arrives or an unusual login prompt appears, the training content is long forgotten. Employees are left to make split-second decisions without the context they need.

Security Guidance at the Moment of Decision

TIDALBAY Coach solves this by delivering security guidance exactly when employees need it—during the moments that matter.

How It Works

Event Detection - When an employee encounters a security-relevant situation (suspicious email, unusual login location, risky file download), TIDALBAY detects it in real-time
Context Analysis - Coach analyzes the specific situation: What type of threat? How risky is this employee based on their score? What's the appropriate intervention level?
Personalized Guidance - The employee receives contextual guidance tailored to their situation and skill level—from subtle nudges for security-savvy employees to detailed walkthroughs for those who need more support
Learning Capture - Every coaching moment becomes a learning opportunity, feeding back into the employee's security score and training recommendations

Example: Phishing Detection

When an employee receives a suspicious email:

Without Coach:

Employee might click without thinking
If trained, they might recall generic "check the sender" advice
No real-time support for this specific situation

With Coach:

Real-time overlay highlights specific red flags in this email
Provides context: "This sender domain (g00gle-security.com) is commonly used in phishing"
One-click reporting with positive reinforcement
Micro-learning moment captured for future reference

Key Features

Intelligent Intervention Levels

Coach adjusts its approach based on employee risk levels:

Risk Level	Intervention Style
Low Risk	Subtle nudges, optional tips
Moderate Risk	Proactive guidance, learning prompts
Elevated Risk	Required acknowledgment, detailed explanations
High Risk	Blocking actions, mandatory review

Seamless Integration

Coach integrates with tools employees already use:

Email clients (Outlook, Gmail)
Web browsers
Authentication flows
File sharing platforms

Privacy-First Design

Employees see their own coaching insights
No surveillance—guidance triggers only on risky events
Full transparency about what's monitored and why

Early Results

Organizations in our beta program have seen remarkable improvements:

42% reduction in phishing clicks within 30 days
3x increase in suspicious email reporting
68% of employees rated coaching as "helpful" or "very helpful"
Zero increase in support tickets (common concern addressed)

What Customers Are Saying

"Coach changed how our employees think about security. Instead of annual training they forget, they're getting relevant guidance in the moment. Our click rates have never been lower."

— CISO, Fortune 500 Financial Services

"The best part is employees actually appreciate it. They feel supported rather than surveilled. That's a huge shift from traditional security tools."

— Director of Security Awareness, Healthcare System

Getting Started

TIDALBAY Coach is now available to all Professional and Enterprise customers at no additional cost.

For Existing Customers

Enable Coach in your admin dashboard under Settings → Features
Configure intervention levels for your risk bands
Customize messaging to match your security culture
Roll out to employees with the included communication templates

For New Customers

Coach is included in all Professional and Enterprise plans. Start a free trial to experience it yourself.

What's Next

This is just the beginning for Coach. Our roadmap includes:

Slack and Teams integration - Guidance in collaboration tools
Mobile coaching - Security guidance on the go
Manager insights - Help leaders support their teams
Advanced personalization - ML-driven coaching optimization

Learn More

Ready to transform your security culture? Request a demo to see Coach in action.